Access your City Utility Account (water, sewer, solid waste and storm drain fee) by clicking on the links below. Once you have activated your online account you can pay your bill with a credit card, view or print your current or past bills, sign up for e-notification and paperless billing, request information on your utility account or provide a water meter read.
If you are purchasing a new home you may click here to activate your utility service online. If you are renting please call the Customer Service Center at 712-279-6132 or visit City Hall Customer Service Center, 405 6th Street, to start new service.
Payment Drop Box Locations:
HyVee Stores, Indian Hills Fareway and across the street from City Hall.
System Updates were recently applied to the Utilities Online site, some of the features may look different because of these improvements. If you require assistance please feel free to call the Customer Service Center at 712-279-6132, we are open Monday through Friday, 8:00 a.m. to 5:00 p.m.
Pay Your Utility Bill Online - First-time Users
To create an account, click here and then click on "Create Account" on the left side of the page.
*Please allow 5 business days for online payments to be
Pay Your Utility Bill Online - Returning Users
Log in to your account, click here, and activate e-notification and paperless billing.
E-NOTIFICATION FOR PAPERLESS BILLING
To log in to your account and sign up for e-notification and
Establish Automatic Payment for your Utility Account
Click here and complete the form to set up automatic payment of your utility account from your checking or savings account. You may deliver the completed form to the Customer Service Center, 405 6th Street or mail it to City of Sioux City, Customer Service Center, PO Box 447, Sioux City, Iowa 51102. Call the Customer Service Center at 712-279-6132 with questions. Thank you!
Other Utility Account Options
Start Service for New Home Buyers: If you are buying a home in Sioux City, click here to initiate utility service (water, sewer, solid waste and storm drain fee). If you are renting your new home you will need to contact the Customer Service Center directly by calling 712-279-6132. We apologize for any inconvenience this may cause you!
Provide a Water Meter Read for Utility Billing: To provide a water meter read for utility billing click here to email Customer Service, please include your address and account number.
Request Information: To request information regarding your utility bill click here. For service or repairs please call the Customer Service Center at 712-279-6132.
City of Sioux City ~ Customer Service Center
Payment by Check Information - Check Conversion
When you make a check payment to the City of Sioux City, you authorize us to use information from your check to make a one-time electronic fund transfer from your account.
When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.