Utilities Online PDF Print E-mail

 Access your City Utility Account (water, sewer, solid waste and storm drain fee) by clicking on the links below. Once you have activated your online account you can pay your bill with a credit card, view or print your current or past bills, sign up for  e-notification and paperless billing, request information on your utility account or provide a water meter read.

If you are purchasing a new home you may click here to activate your utility service online. If you are renting please call the Customer Service Center at 712-279-6132 or visit City Hall Customer Service Center, 405 6th Street, to start new service. 

Payment Drop Box Locations:
HyVee Stores, Indian Hills Fareway and across the street from City Hall.
 
HomeServe USA
 

HomeServe is now offering Exterior Water and Sewer Service Line Emergency Protection Plans to Residents
in Partnership with the City of Sioux City, see press relase here.
 

To sign up for service plans or for more information
call 1-844-858-2898 toll free or click on the icon on the left,
Exterior Water Service Line Coverage.
 

 
 
Using Internet Explorer?

Be sure that "Compatibility View" is not being used. To check your browsers settings:

  • Open Internet Explorer
  • Navigate to Tools à Compatibility View Settings
  • In the Compatibility View Settings, make sure that there are no sioux-city.org websites listed in the “Websites you’ve added to Compatibility View" window
  • If there are any “sioux-city.org” websites listed, click on the sites and remove them from the list

 

- NOTICE -
PCI Compliance
In order to ensure your data is properly secured during transmission and the City of Sioux City meets PCI Compliance your browser must have the TLS1.0 protocol enabled.

To enable TLS 1.0 in Internet Explorer (these settings are also used by Google's Chrome browser on the Windows Operating System):
- In Internet Explorer, navigate to "Tools --> Internet Options"
- select "Advanced" tab
- in the "Security" group (scroll to bottom of list) check the "Use TLS 1.0" box
- click "OK"

To enable TLS 1.x in FireFox (latest version):
- Type in "about:config" in the address bar and move past the warnings.
- Type in "security.tls.version.max".
- Double Click on the text "security.tls.version.max" and replace the existing value with "3"
- Click "OK" and restart FireFox.

To enable TLS 1.0 in FireFox (older versions):
- navigate to "Tools --> Options"
- select "Advanced" settings
- select "Encryption" tab
- check the "Use TLS 1.0" box in the "Protocols" group
- click "OK"
 

 

Pay Your Utility Bill Online - First-time Users
 

To create an account, click here and then click on "Create Account" on the left side of the page.

 *Please allow 5 business days for online payments to be
posted to your account.

 

 Pay Your Utility Bill Online - Returning Users
 

 Log in to your account, click here, and activate e-notification and paperless billing.

 

 **NEW**

E-NOTIFICATION FOR PAPERLESS BILLING

To log in to your account and sign up for e-notification and
paperless billing
click here.

 

Establish Automatic Payment for your Utility Account

Click here and complete the form to set up automatic payment of your utility account from your checking or savings account. You may deliver the completed form to the Customer Service Center, 405 6th Street or mail it to City of Sioux City, Customer Service Center, PO Box 447, Sioux City, Iowa 51102. Call the Customer Service Center at 712-279-6132 with questions.  Thank you!

 

Other Utility Account Options

Start Service for New Home Buyers: If you are buying a home in Sioux City, click here to initiate utility service (water, sewer, solid waste and storm drain fee). If you are renting your new home you will need to contact the Customer Service Center directly by calling 712-279-6132. We apologize for any inconvenience this may cause you!

Provide a Water Meter Read for Utility Billing: To provide a water meter read for utility billing click here to email Customer Service, please include your address and account number.

Request Information: To request information regarding your utility bill click here. For service or repairs please call the Customer Service Center at 712-279-6132.

Thank you!

City of Sioux City ~ Customer Service Center

712-279-6132
customerservice@sioux-city.org

Joe Uran
Customer Service Supervisor
712-279-6852
juran@sioux-city.org

Lisa McCardle
Customer Service Division Manager/City Clerk
712-279-6310
lmccardle@sioux-city.org

 

Payment by Check Information - Check Conversion

When you make a check payment to the City of Sioux City, you authorize us to use information from your check to make a one-time electronic fund transfer from your account.
 

When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.