Meter Readings

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Customer Service Center is open 8:00 a.m. to 5:00 p.m. Monday through Thursday and 8:00 a.m. to 4:30 p.m. on Fridays, excluding holidays.

712-279-6132, Option 1
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Automatic Meter Reading System (AMR)

The Sioux City Water Meter Division contracted with Ferguson Waterworks Inc. to install Radio Read units for improved automated water meter reading throughout the City. These devices use radio wave frequency to transmit your water meter read to the City’s mobile equipment which then downloads the read information into our billing system. The use of these Radio Read units will result in improved reading capabilities, more accurate utility billing, improved customer service and improved efficiency for Customer Service and Meter Reading staff.

Heather Erdmann
Customer Service Manager
712-279-6852

City Hall is closed on the following holidays: New Years Day, Martin Luther King Jr Day, President’s Day, Memorial Day, July 4th, Labor Day, Veteran’s Day, Thanksgiving Day, the Friday after Thanksgiving and Christmas Day.

Frequently Asked Questions

How does Radio Read Automatic Meter Reading Work?

The City installs a Radio Read Meter Interface Unit (MIU) equipped with a 20 year battery in your home or business. The Radio Read Unit is connected to your water meter; it reads the usage every 15 minutes and sends out a radio signal with the unique Radio Read ID and the read from the meter every 14 seconds. Once a month we drive through each neighborhood and our mobile equipment collects this data over the radio wave frequency, this read is then used for monthly billing.

What if I disagree with the reading provided by the Radio Read unit?

Does the Radio Read technology have any other benefits for me?

Yes, the Radio Read unit will let us be able to detect possible leaks in your plumbing faster and notify you of problems before they become serious and costly. Accuracy will improve and you’ll pay only for water you actually use each month, no estimates. In addition to speed and reliability we won’t have to enter your home except for periodic maintenance or replacement of system components when needed.

CITY HALL WILL BE CLOSED ON TUESDAY, NOVEMBER 11 IN OBSERVANCE OF VETERANS DAY.

City of Sioux City website

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Meter Readings

Automatic Meter Reading System (AMR)

Frequently Asked Questions