MyRide Sioux City: A Faster, Easier Way to Ride

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 Sioux City Transit Validator Machine and MyRide smart card

Sioux City Transit now offers a new way to pay your fare using either a smart card or the MyRide Sioux City mobile app, powered by Masabi. With simple tap-to-pay technology and automatic fare capping, riders can now pay quickly, save money, and travel more conveniently across the entire transit system.

How To Use MyRide Sioux City Video 

Fare Capping Video

Sioux City Transit's Mobile and Account Based Ticketing Terms & Conditions

MyRide Sioux City FAQ's

  • Where can I use Mobile Ticketing?

    You can use mobile tickets on all agency routes: Please verify full fare policies in advance of travel at:  www.sioux-city.org/transit

  • What types of tickets can I purchase via Mobile Ticketing?

    Passengers may purchase the following:

    • Adult Cash Fare: $1.80
    • Adult Monthly Pass: $50.00
    • Adult Day Pass: $5.00
    • Tokens: $1.80 per token or Pack of 20 tokens for $31.00
    • Senior Citizen/Disability Monthly: $42.00
    • Senior Citizen/Disability Cash Fare: $.90
    • Senior Citizen/Disability Day Pass: $2.00
    • Student Cash Fare: $1.55
    • Student Day Pass: $4.00
    • Children under 5: Free (Accompanied by an adult)
    • Transfer: Free
  • How and when should I activate my Mobile Ticket?

    You should only activate your ticket when boarding a transit bus. Please have the mobile ticket activated and ready to show to your transit bus driver when boarding a transit bus or as requested by your local transit official. Do not activate prior to the arrival of your transit bus, as tickets are only active for 5 minutes before expiring. Your purchased tickets can be found in your Ticket Wallet on the main screen on the mobile ticketing application.

  • Do I need to activate my tickets each time I travel?

    A one-use ticket must be activated for each trip taken. If it is a day pass (or 31-day pass), the ticket will stay active during the entire period.

  • Do mobile tickets expire?

    Yes. Mobile tickets expire one year from purchase date.

  • How does the transit bus driver/ know that I have a valid ticket?

    All transit buses will have Justride Validators (JRV) onboard. The Justride Validator is a multi-format ticket validation device for our transit buses which enables the electronic validation of all major transport ticketing formats including barcodes and smartcards (NFC).

  • What do I do if an Agency official requests to inspect my mobile ticket?

    Each ticket includes a unique barcode in addition to the tri-color ticket that will occasionally be scanned by transit officials (or onboard validators) as part of an inspection process.
    Please use the pull-down menu to reveal the barcode for inspection, if requested.

  • Do I need to set up an account to be able to use mobile tickets?

    You do not need to set up an account; however, having one offers many benefits, such as tracking purchases, Smartcards, and expiration dates.
  • Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

    Mobile tickets do not need cell phone or WiFi services to be displayed for accessing a transit bus. You do need connectivity, however, to purchase a ticket which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the ticket from the ticket wallet.

  • My transit bus has a ticket scanner on it. What do I do?

    Please use the pull-down to reveal the barcode and your mobile ticket against the bus scanner. An audible beep will announce that your ticket is valid for use.

  • What happens if my smart-phone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?

    You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable, it is expected that you would use some other payment method for the journey.

  • If I am traveling with friends and family, can I activate more than one ticket on my phone?

    Yes. For group travel, please purchase the necessary number of round-trip tickets. You may activate multiple tickets one at a time in your mobile app.

  • What happens if I lose my mobile device or buy a new device?

    If you lose or purchase a new device you can transfer any valid, unused tickets to a new device. To transfer your unused tickets and account to a new device, download the mobile ticketing app on your new device and log in. You will be prompted to confirm you wish to transfer your account to this new device.
    Please note, accounts can only be transferred between devices three times in six months.

  • Are receipts available for mobile ticketing purchases?

    Receipts are available through email for all mobile tickets. You can also email old receipt copies through your Ticket History section in the mobile app.

  • Can I get a refund for unused tickets or service disruptions?

    Sioux City Transit System (SCTS) has a no-refund policy for service. Please review the service maps and schedules prior to purchasing your ticket. Ticket refunds may be considered, but not guaranteed, in the event of a necessary service cancellation as determined by SCTS.

  • Are there any fees for using mobile ticketing?

    No, the mobile ticketing app is free to download. You may incur data usage fees via your mobile service provider for use of the application. SCTS is not responsible for any mobile
    carrier data charges that a customer incurs as a result of purchasing or using the mobile ticketing application.

  • Is the Mobile ticketing application available on all devices?

    The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (2 years or less) operating systems. Older versions of software may not
    be supported.

  • Will the application store my credit card details?

    You have an option to store your credit card details for future transactions.

  • What security protections are in place to protect my personal information?

    The Mobile Ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, and any
    sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.