Utilities Online PDF Print E-mail

Access your City Utility Account (water, sewer, solid waste and storm drain fee) by clicking on the links below. Once you have activated your online account you can pay your bill with a credit card, view or print your current or past bills and sign up for e-notification and paperless billing. You may also request information about your utility account or provide a water meter below.

If you are buying a new home you may click here to complete an online utility service application. If you are renting please call the Customer Service Center at 712-279-6132 and select Option 1, you may also visit City Hall Customer Service Center at 405 6th Street to start new utility service. 

 

Payment Drop Box Locations:
HyVee Stores, Indian Hills Fareway and across the street from City Hall.
 
The Customer Service Center is available to assist you Monday through Friday, 8:00 a.m. to 5:00 p.m., call 712-279-6132 and select Option 1 to reach us.
Thank you!
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 homeserv-banner

 
Using Internet Explorer?

Be sure that "Compatibility View" is not being used. To check your browsers settings:

  • Open Internet Explorer
  • Navigate to Tools à Compatibility View Settings
  • In the Compatibility View Settings, make sure that there are no sioux-city.org websites listed in the “Websites you’ve added to Compatibility View" window
  • If there are any “sioux-city.org” websites listed, click on the sites and remove them from the list

 

- NOTICE -
PCI Compliance
In order to ensure your data is properly secured during transmission and the City of Sioux City meets PCI Compliance your browser must have the TLS1.0 protocol enabled.

To enable TLS 1.0 in Internet Explorer (these settings are also used by Google's Chrome browser on the Windows Operating System):
- In Internet Explorer, navigate to "Tools --> Internet Options"
- select "Advanced" tab
- in the "Security" group (scroll to bottom of list) check the "Use TLS 1.0" box
- click "OK"

To enable TLS 1.0 in FireFox (older versions):
- navigate to "Tools --> Options"
- select "Advanced" settings
- select "Encryption" tab
- check the "Use TLS 1.0" box in the "Protocols" group
- click "OK"
 

  

Pay Your Utility Bill Online - First-time Users
 

To create an account click here and then click on "Create New User" on the top right of the Click2Gov Utility Billing home page.

 
 Pay Your Utility Bill Online - Returning Users
 

 Click here to Login to your account and pay your Utility Bill online.

 
E-Notification for Paperless Billing
 

Login to your account and sign up for e-notification and
paperless billing,
click here to get started!

 

Establish Automatic Payment for your Utility Account

Click here and complete the form to set up automatic payment of your utility account from your checking or savings account. You may deliver the completed form to the Customer Service Center, 405 6th Street or mail it to City of Sioux City, Customer Service Center, PO Box 447, Sioux City, Iowa 51102. Call the Customer Service Center at 712-279-6132, Option 1, with questions.  Thank you!

 

Other Utility Account Options

Start Service for New Home Buyers: If you are buying a home in Sioux City, click here to initiate utility service (water, sewer, solid waste and storm drain fee). If you are renting your new home you will not be able to initiate service using the online application, you are required to contact the Customer Service Center by calling 712-279-6132,Option 1. We apologize for any inconvenience this may cause you.

Provide a Water Meter Read for Utility Billing: To provide a water meter read for utility billing click here to email Customer Service, please include your address and account number.

Request Information: To request information regarding your utility bill click here. For service please call the Customer Service Center at 712-279-6132, Option 1.

Thank you!

City of Sioux City ~ Customer Service Center

712-279-6132, Option 1
customerservice@sioux-city.org

Joe Uran
Customer Service Supervisor
712-279-6852
juran@sioux-city.org

Lisa McCardle
Customer Service Division Manager/City Clerk
712-279-6310
lmccardle@sioux-city.org

 

Payment by Check Information - Check Conversion

When you make a check payment to the City of Sioux City, you authorize us to use information from your check to make a one-time electronic fund transfer from your account.
 When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.